As stipulated in the Air Travel Accessibility Regulations, air carriers must, on request, provide people with disabilities with assistance from the check-in counter (departure) to the general public area (arrival).
In addition, if you need a personal attendant to help you at the boarding gate, please contact your airline for more information and to make the necessary arrangements.
Otherwise, because Aéroports de Montréal is committed to providing airport facilities adapted to the needs of people with disabilities or reduced mobility, our customer service personnel and Airport Patrol officers are also available to assist you at all times.
People with limited mobility or in wheelchairs
Accessible ground transporation (car rental agencies and shuttles)
- A limited number of accessible vehicles able to accommodate wheelchairs and equipped with hand-operated controls are available for rental. Customers are asked to make the necessary arrangements in advance with their car rental agency.
- Public transit buses are accessible to people with reduced mobility and can accommodate wheelchairs.
- People with limited mobility who have a valid certificate attesting to this fact and needing adapted parking can use the ProxiParc facility located near the terminal at the weekly rate charged for the EconoParc budget lot. More…
- Parking spots for people with limited mobility are available in the EconoParc facility. Please note that the shuttle service between this lot and the terminal is unable to provide transportation for wheelchair users.
- The terminal entrances on the arrivals level are equipped with oversized revolving doors with slow-motion buttons.
- There are access ramps, elevators and moving sidewalks available to facilitate movement inside the terminal.
- Information counters, check-in counters, self-service check-in kiosks, public pay telephones and automated teller machines (ATMs) are accessible to wheelchair users.
- All washrooms feature doorless entrances and are equipped with toilet stalls adapted for use by people with limited mobility.
- In the international and transborder jetties, single-occupant unisex washrooms equipped with hands-free faucets are accessible to people in wheelchairs. Please note that they are also equipped with an emergency call button.
- Wheelchair-accessible drinking water fountains are also available.
- The use of carpeting in the terminal has been minimized to facilitate wheelchair movement.
At departure and arrival
- One line at each pre-boarding screening checkpoint is reserved for people with limited mobility accompanied by an airline passenger agent.
- In the international and transborder jetties, passengers with reduced mobility can have access to a transportation service using electric carts, from the security checkpoint to the boarding gate (departures level) and from the arrival gate to the Canada Customs hall (arrivals level).
- Reserved seating is available in boarding gate waiting rooms.
- When an aircraft is parked far from the terminal, passenger transfer vehicles are available to transport people with limited mobility between the plane and terminal. Arrangements must be made by the carrier.
- There is a line for use by people with limited mobility in the Canada Customs hall near the line for airline crews.
- Adapted taxis are available between 7 a.m. in the morning and 2 a.m. at night upon request to the dispatcher at your arrival. Outside the above mentioned hours, it is imperative that you advise your airline who will contact our dispatcher.
- Public pay telephones (except TTY phones) are equipped with a button that directly contacts ADM’s call centre for any request involving an emergency.
- Wheelchair users can enter all shops and restaurants in the terminal.
- Bars and VIP lounges have lowered sections for wheelchair users.
- Every bank of public pay telephones has at least one telephone configured for access by people in wheelchairs.
- TTY telephones (identified with the TTY pictogram) are available at every bank of public telephones in the terminal and boarding areas.
- All pay telephones in the terminal are equipped with an adjustable volume control and a flux coil to assist hearing-aid users.
- Visual fire alarms (strobes) are located in public areas.
Directory assistanceTTY users can simply dial 7-1-1 for all directory assistance listing (local, national, US, overseas and toll-free).
General rates and informationTTY/Teletypewriter dial 1 800 855-1155
- Signs are large and brightly coloured.
- Braille signs are located at entrances to all public washrooms.
- All elevators, escalators and moving sidewalks are equipped with braille signage.
- Elevators are also equipped with audible synthesized voice “floor callers” or acoustic signals that indicate floors.
- A “rest area” for guide dogs for the visually impaired is located near the west tower of the ExpressParc.